Welcome to our Pikastore.cz support center, where you will find answers to the most frequently asked questions.

Whether you need advice on choosing the right size, are interested in the details of your order or have questions about the originality of our products, we are here for you. If you want to learn more about our shipping and payment processes or have a question about returns and complaints, you can find the necessary information here.

The goods and their originality

  • Are the goods offered by you original? Yes, all our range is 100% original. The priority of Pikastore.cz is the authenticity and quality of each piece.
  • Are the goods you offer unworn? Yes, all products are brand new and unused. We make sure that every product is in a condition that corresponds to new goods straight from the factory.

account management

  • Can I buy even without registration? Yes, you can purchase without registration, but we recommend creating an account for better order management and easier communication.

shipping and payment

  • What payment options can I find with you? We offer various payment options, including transfer, card payment, Apple Pay / Google Pay, and for maximum convenience, cash on delivery.
  • What are your transportation options? We will deliver your order to you via a proven logistics partner with the possibility of tracking the shipment online. We will deliver your order the fastest by Courier, for convenient delivery you can also choose PPL.
  • What are the international transport options? We offer various international transport options. Specific information and prices can be found in the section directly at the payment stage
  • Is it possible to change the payment method after the order is created? Changing the payment method is possible only before the final confirmation of the order.

Returns and complaints

  • Can I return my purchase? Yes, returns are possible within 14 days. For more information, you can look at this one page.
  • What are the return conditions? The goods must be returned in the condition in which they were delivered, i.e. unused and in the original packaging.

  • What should I do if I received a damaged product? If you have received a damaged product, please contact us immediately and follow our returns or claims instructions.

Security and privacy

  • How do you protect my personal data? Your personal data is safe with us. We use the latest technologies and procedures to ensure the protection and privacy of your data.

Another services

  • Do you offer a loyalty program or discounts for regular customers? Yes, we offer a loyalty program and regular discount events for our regular customers. By registering on our e-shop and subscribing to the newsletter, you get access to exclusive offers.

For further questions and information, contact us via email info@pikastore.cz . We are here to give you the best shopping experience possible.